Q1:How long is delivery? Can it be expedited?
A1:Delivery times vary: 30-45 days for standard equipment and 30-60 days for project-specific items. Expedited delivery may be possible if we have stock or can prioritize your order due to urgency.
Q2:Who handles transportation and installation?
A2:We can handle transport and installation, or support you if you prefer to arrange it yourself.
Q3:Is training provided and included in the price?
A3:If training is done online, it’s free. For on-site training, you'll need to cover travel expenses and labor costs, which will be
quoted separately based on your needs.
Q4:Do you offer regular maintenance and repair services?How easy is it obtain spare parts for repairs?
A4:Yes, we offer regular maintenance and repair services. Common parts are usually in stock, while delivery times for uncommon parts will be confirmed based on specific needs.
Q5:What is the warranty period and what does it cover?
A5:The machine comes with a 1-year warranty. If damage occurs within this period and is not due to human error, we provide free replacement parts. After the warranty, customers must purchase parts for repairs.
Q6:Do you offer service contacts or extended warranties?What do they cover?
A6:Yes, we can provide it, we will need to discuss with you to confirm.
Q7:How easy is it obtain spare parts?Do you keep a stock of critical parts?
A7:Yes, it is easy to get spare parts. We usually have spare parts in stock. If the spare part is urgently needed and air freight is feasible, we will send it by air freight as soon as possible after receiving your request.
Q8:If the machine breaks down,what is your typical response time for service requests?
A8:During working hours from Monday to Saturday, we will reply within 1-2 hours of receiving your message. On non-working days and non-working hours, we will reply within 3-4 hours. If your needs are urgent, please contact us by phone or video in time to assist you in solving the problem.
Q9:Is the machine easy to operate and user-friendly for those with limited technical skills?
A9:Yes, the machine is user-friendly and doesn’t require professional operation. After installation, it operates automatically with minimal intervention—just turn it on and off. It also saves water and electricity.
Q10:Space Resquirements,Foundation and Support, Water and Drainage Setup,Electrical Setup?
A10:The answers to these questions will vary depending on the equipment and capacity you require. Therefore, we will answer these questions in detail after you tell us your specific needs.