FAQ

1. What is your delivery time?

For small quantities of in-stock small-sized products, the delivery time is about 7-30 days (depending on the courier service); for large machinery orders, it is about 30-90 days (depending on the sea freight); for customized orders, the delivery time will be estimated based on the complexity of your customization requirements, and it can be negotiated with us.
Note: The delivery time is only an estimate under normal circumstances. It may be extended in case of special situations, please wait patiently.

2. What is your shipping method?

We can ship goods to all parts of the world by sea or air. All machinery will be packaged in a safe and protective way to ensure you receive a brand-new machine.

3. What is your warranty?

We provide a one-year warranty period. During this period, we will provide you with free parts for non-artificial damage. We also offer 24-hour online service to solve your problems in a timely manner.

4. Do you accept customization?

Of course, we can customize products according to your specific requirements. We support both OEM and ODM services to meet your diverse needs.

5. How is your factory's quality control?

We attach great importance to quality control from the very beginning of production. Every product must be inspected one by one before delivery to ensure that the products you receive meet the quality standards.

6. What is your Minimum Order Quantity (MOQ)?

Our MOQ is 1 unit. However, we will offer you a great discount if you place a larger order.

【Important】Product Purchase Notice

To avoid unnecessary disputes in the future, please carefully read the following terms before placing an order. Thank you for your understanding and cooperation!

Regarding Shipping Costs

This product does not include shipping costs, which are borne by the buyer. The platform sells globally. Due to variations in product weight and specifications, all orders are shipped by sea by default. Currently, it is not possible to set a precise shipping cost template on the page; therefore, the "Free Shipping" on the page is for reference only and does not represent actual free shipping benefits, nor is coverage of all countries/regions guaranteed (additional shipping costs may apply to some remote areas and islands).

Before placing an order, please contact online customer service to confirm your country/region's eligibility for free shipping, specific shipping costs, and whether additional fees are required. If you place an order without consulting us, it will not be shipped normally, or shipping may be delayed due to shipping costs in remote areas. Customer service will contact you to make up the relevant fees.

Regarding Receiving and Logistics

1. Due to product specifications or remote delivery addresses, some orders require buyers to pick up their orders at a designated location. Please confirm the pick-up method with customer service in advance.

2. Please open and inspect the package before signing for it. Confirm that the product appearance and accessories are intact before signing. Signing signifies that the product is accepted without objection. If any problems are found before signing, please contact customer service immediately.

3. Sea freight involves objective risks, including but not limited to customs inspection, port congestion, route adjustments, weather conditions, and policy changes, which may cause logistics delays. Furthermore, some stages of transportation may not show real-time logistics information. For progress tracking, please contact customer service for assistance.

Regarding Products and Installation

1. The factory may make minor adjustments to the product appearance and details due to technological upgrades (this will not affect normal use). Please refer to the actual product. We apologize for any delays in the store description.

2. Large equipment requires unloading and installation by the buyer. Please consult customer service in advance for related matters.

Other Important Notes

Delivery time may be extended for remote/special areas or due to sea freight risks, customs inspections, etc. Please consult customer service for specific delivery times. Thank you for your patience.

Again, we emphasize: We are not responsible for any delays or unusable products resulting from placing an order without confirming shipping costs with customer service.

If you have any questions, please feel free to contact our online customer service. Happy shopping!