FLIPSTYLEZLLC – Shipping Policy

At FLIPSTYLEZLLC, we strive to provide a seamless and efficient shipping experience. Please read our shipping policy carefully before placing your order.

Q: How long does it take to process and ship an order?

A: Orders are processed only once payment has been cleared and confirmed through Shopify Collective / Shopify Payments. Orders will not be fulfilled until full payment is received and verified. Our cutoff time for same-day processing is 12:00 AM Eastern Time.

Q: Do you fulfill orders on weekends and holidays?

A: Please contact our customer service team for current weekend and holiday fulfillment availability, as schedules may vary.

Q: What shipping methods and carriers do you use?

A: We ship via UPS, FedEx, and/or USPS. Available shipping speeds include standard, expedited, and overnight. Additional fees apply for expedited and overnight shipping and must be paid in full before shipment. Customers can select their preferred carrier or shipping speed at checkout.

Q: How much does shipping cost?

A: Shipping costs are charged separately from the product price. Free shipping is available on qualifying orders between $25–$50 (subject to change — see checkout for current offer). Dimensional weight or oversize surcharges do apply to bulky items, and any additional fees must be paid before shipment.

Q: How can I track my order?

A: Tracking numbers are provided for every shipment. Tracking information is shared within 1 hour of shipment via Shopify Collective. Shipment notifications will be sent directly to customers once the order has shipped.

Q: Which regions do you ship to?

A: We ship to all 50 U.S. states, including the contiguous U.S. International shipping is available — please contact us for a list of eligible countries. Certain zip codes and regions may be non-shippable. If your area is restricted, you will be notified at checkout or upon order review.

Q: Can I change my shipping address after placing an order?

A: Unfortunately, we are unable to change the shipping address once an order has been placed. Please review and verify your shipping address carefully before completing your purchase.

Q: What if my package is lost or stolen?

A: FLIPSTYLEZLLC is not responsible for theft or lost packages once an order has been confirmed as shipped and a tracking number has been issued. Once the carrier takes possession of the package, all liability transfers to the carrier and/or the recipient. We strongly recommend purchasing shipping insurance or filing a claim directly with the carrier for lost or stolen packages.

Q: What if I receive a damaged item?

A: In the event of a damaged item claim, our resolution process is completed within 7 business days of the claim being filed. Photo evidence is required for all damaged item claims. Clear photos of both the damaged item and its packaging must be submitted at the time of reporting. Please contact our customer service team immediately upon receiving a damaged item.

Q: Can I combine multiple orders for shipping?

A: Unfortunately, we are unable to combine multiple orders for shipping. Each order is processed and shipped separately to ensure accurate tracking and delivery.

Q: What are your payment terms?

A: Our standard payment terms are Net 7 (PAP 7 days) — payment is due within 7 days of order fulfillment. All payments must be processed through Shopify Collective / Shopify Payments. No orders will be initiated or fulfilled outside of this payment channel.

Q: What if I have more questions?

A: If you have any additional questions regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to help!