FLIPSTYLEZ LLC — RETURNS EXCHANGES POLICY

FLIPSTYLEZLLC – Returns & Exchange Policy

Thank you for shopping with FLIPSTYLEZLLC. Please read our policy carefully before placing your order.

Fulfillment & Processing

  • Orders are processed only once payment has been cleared and confirmed through Shopify Collective / Shopify Payments. Orders will not be fulfilled until full payment is received and verified.
  • Our cutoff time for same-day processing is 12:00 AM Eastern Time.

Shipping Methods & Carriers

  • We ship via UPS, FedEx, and/or USPS.
  • Available shipping speeds include standard, expedited, and overnight. Additional fees apply for expedited and overnight shipping and must be paid in full before shipment.
  • Customers can select their preferred carrier or shipping speed at checkout.

Shipping Costs

  • Shipping costs are charged separately from the product price.
  • Free shipping is available on qualifying orders. Free shipping thresholds apply to orders between $25–$50 (subject to change — see checkout for current offer).
  • Dimensional weight or oversize surcharges do apply to bulky items. Any additional fees must be paid before shipment.

Tracking & Notifications

  • Tracking numbers are provided for every shipment.
  • Tracking information is shared with Shopify Collective within 1 hour of shipment.
  • Shipment notifications will be sent directly to customers once the order has shipped.

Delivery Coverage

  • We ship to all 50 U.S. states, including the contiguous U.S.
  • International shipping is available. Please contact us for a list of eligible countries.
  • Certain zip codes and regions may be non-shippable. If your area is restricted, you will be notified at checkout or upon order review.

Damaged & Lost Packages

  • FLIPSTYLEZLLC is not responsible for theft or lost packages once an order has been confirmed as shipped and a tracking number has been issued. Once the carrier takes possession of the package, all liability transfers to the carrier and/or the recipient.
  • In the event of a damaged item claim, our resolution process is completed within 7 business days of the claim being filed.
  • Photo evidence is required for all damaged item claims. Clear photos of both the damaged item and its packaging must be submitted at the time of reporting.
  • We strongly recommend that customers purchase shipping insurance or file a claim directly with the carrier for lost or stolen packages.

Payment Terms

  • Our standard payment terms are Net 7 (PAP 7 days) — payment is due within 7 days of order fulfillment.
  • All payments must be processed through Shopify Collective / Shopify Payments. No orders will be initiated or fulfilled outside of this payment channel.

If you have any questions or concerns regarding your order, please contact us directly. We appreciate your business and look forward to serving you!